FAQ

DISCOUNTS/SALE ITEMS

VALE does not offer discounts or run sales.

There is no sale-specific return policy. All policies apply uniformly to all products.

ORDER CHANGES/MULTIPLE ORDERS

Orders cannot be changed, canceled, or combined once placed. Orders placed separately ship separately — we do not combine orders.

RETURNS

All purchases are final.*

We can issue store credit equal to your purchase price (shipping fees excluded) if you choose to return your item within 7 days of delivery. Please ensure tags are attached, and the item is unworn.

To initiate a return, please visit: https://valeforever.loopreturns.com

Returned items must be: unworn, unused, unwashed, free of stains/odors, and with all original tags attached. Failure to meet these requirements will result in your return being turned away.

*We do not offer refunds to your original form of payment.

EXCHANGES

It is important to note that all sales are final; we do not offer refunds or exchanges. If you wish to return a product, please refer to our “PURCHASES & RETURNS” section.

Our online return portal will allow you to use your store credit during this process if you wish to replace the item you are returning with something that works better for you. (This will be based on availability.)

SHIPPING & DELIVERY

We do not offer in-store pickup — all orders are shipped.

Processing: 5–10 business days*
Shipping: 3–7 business days*

If tracking shows “delivered” but you didn’t receive the package, contact the carrier first. If they confirm non-delivery, email us with documentation for review. **

If your package was marked “Return to Sender”, we will issue store credit equal to the purchase price (shipping excluded) once we receive the package in our facility. **

*Weekends and holidays are not considered business days.

**Vale Forever is not responsible for any lost or stolen packages.

INTERNATIONAL ORDERS/DUTIES

We ship worldwide.

International orders are sent DDU (Delivered Duties Unpaid): duties, taxes, or customs fees are the buyer’s responsibility (unless your region offers prepayment at checkout). Duties and taxes may be shown at checkout. Please be aware that your country may charge additional tariffs or import fees upon delivery.

Local authorities set these charges and are outside of our control.

MISSING, DAMAGED, or WRONG ITEMS

To help us accurately investigate claims for missing, damaged, or wrong items, we’ve updated our policy as of November 2025. If you are reporting a discrepancy in your order, please follow the next steps:

Capture a clear photo of the packaging slip included in your order.
Capture a clear photo of all items you received. A one-shot layout of everything included in your package is ideal.
Submit this information via email at connect@valeforever.com with a brief description of the discrepancy experienced.

Note, we do not include return labels with shipments. To request a return label, please visit https://valeforever.loopreturns.com or contact us at connect@valeforever.com for assistance.

FRAUDULENT CLAIMS

We uphold a strict zero-tolerance policy regarding fraudulent claims, including chargebacks submitted without valid justification. This policy is in place to protect both our business and our valued customers from potential abuse.

Please be aware that if you excessively return items or submit unjustified chargebacks, you may be temporarily suspended or permanently banned from our platform.

If you have any concerns regarding the enforcement of this policy, please contact our team connect@valeforever.com

FRAUD & SECURITY/COLLABORATION EMAILS

Vale will never email you requesting payment or personal information for collaboration.

If you have recently received an email that seems to be from us, requesting payment for a collaboration, we urge you not to respond or provide any sensitive information.

At no point will we ever ask for any kind of payment in order to collaborate with us. We take the security and privacy of our clients and collaborators very seriously, and we strongly advise you to be cautious and remain vigilant against fraudulent emails and phishing attempts. If you have any doubts or suspicions about an email that you have received, we recommend that you contact us directly to confirm its legitimacy before taking any further action.

You can reach us at: Connect@valeforever.com

IN-STORE PURCHASES

All in-store purchases are final.

Returns accepted within 7 days of purchase for store credit only.