FREQUENTLY ASKED QUESTIONS
Please note: All sales are final; we do not issue refunds.
If you wish to return the item for credit at the equal value of your purchase, provide us a tracking number once you've shipped the item(s) back to us. Once we've received the returned item, we'll be happy to create a credit code that you can use in the future on an item of your choice. All returned items must be in new, unworn condition with tags still attached. Returned items received in any other state will be sent back at your expense unless otherwise agreed upon.
How Do The Item(s) Fit?
You can find information on fit and other details in the product description: available size charts and particular measurements are in the product image scroll.
If you have further questions regarding measurements and fitting, Our customer service representatives are always available.
Please allow 3-4 weeks for all made-to-order items to successfully process and ship.
Please allow 5-10 business days to process all products in stock.
In some cases, orders may take longer due to unexpected circumstances.
Face Masks (Ski mask, balaclava)
Due to safety precautions, face masks and face coverings are final sales.
Package Was Returned To the Original Sender
If your package was returned to us, please contact us at firstname.lastname@example.org.
Possible reasons for return:
- Incorrect Address
- Two or more delivery attempts with no success
The Order Was Delivered, But I Have Not Received it.
If your package states that it was delivered and you have not yet received it, please work directly with the carrier to help locate the package or file a lost package claim.
Once your lost package claim is approved, you can email us to receive a replacement or store credit.
My Order Did Not Go Through
Please double-check your payment method or contact your bank if you have trouble placing your order.
My Package Came in Without a Return Label
If you've received an incorrect, damaged, or mislabeled item or want to return it, please get in touch with us at email@example.com for further assistance.
Please be advised that we do not issue return labels. You can choose the carrier of your choice to make a return or exchange. Remember that you will be responsible for shipping costs and any damages or loss.
Once a return request has been processed, it is impossible to cancel.
Vale Forever is not responsible for any lost or stolen packages.
If the tracking states that the package has been successfully delivered to the address you provided at checkout, we are not responsible for the stolen/missing package. Please work directly with the carriers to file a lost package claim for all lost packages first before reaching out to us.
We do not perform any adjustments to the current and prior item(s)
What Countries Do You Ship To?
We ship worldwide!
All international orders are shipped Delivered Duties Unpaid (DDU). This means that you, the customer, are responsible for paying your local country's import duties during delivery. Placing an order at an international destination confirms that you understand your responsibility to pay these fees. Unfortunately, we cannot calculate these fees at the time of purchase.
When Will My Order Arrive?
Please allow 5-10 business days for processing and verification and an additional 3-7 business days for delivery. Orders may take longer due to unforeseen circumstances. You will receive an order confirmation email once your order has been received and additional emails once your order has been shipped and delivered.
Can I Make An Exchange?
If you wish to make an exchange, you may return the item(s) within seven days of receipt. Returned items must be in new, unworn condition with tags still attached. Returned items received in any other state will be sent back at your expense unless otherwise agreed upon.
I Ordered The Wrong item. Can You Change My Order Before It Ships?
Once an order is confirmed, it cannot be modified/canceled.
I Placed An Order, But I Have Not Received Any Email Confirmation?
If you have not received an email after 1 hour of placing your order, please check your junk mail folder. If you think you entered an incorrect email, please contact us at firstname.lastname@example.org with your order number and last name, and we will resend your confirmation email.
Why Does My Order Need Extra Verification?
Our checkout system verifies credit card billing and addresses information for your protection. This information must match the information on file with your credit card company to process. As part of this verification, we may notify you via email, usually within 48 business hours, to validate your order. We ask that you respond quickly to avoid order cancelation. Please remember that these and other payment verification procedures may delay the processing of your order.
When Are New Products Added To The Site?
Most of our products do not have set release dates. Please sign up for the Vale newsletter or follow us on Instagram @Valelives to receive alerts each time we add new products.
Do You Restock Your Inventory?
On occasion, we will restock some of our products. Please sign up for the Vale newsletter or follow us on Instagram @Valelives to receive alerts each time we supply an item.
I Added A Product To My Cart, But Now It Says it has Sold Out.
All products on our site are sold on a first-come, first-serve basis. While you were in the process of checking out, another customer may have completed the purchase of the last available item.
Can I Contact You Directly With Questions?
You can contact us directly at email@example.com with any questions regarding your order. The average response time is 1-3 business days.