FAQ
Refunds
We kindly request that you review your order before confirming your purchase. It is important to note that all sales are final, we do not offer refunds or exchanges. If you wish to return your purchase, we have a credit code policy in place whereby a credit code at an equal value to your purchase will be issued upon receipt of the returned product (shipping fees not included). To initiate a return, please contact us at connect@valeforever.com within seven (7) days of the delivery of your package.
* All returned items must be in new unworn condition with tags still attached. Returned items received in any other condition will be sent back at your expense unless otherwise agreed upon.
How Do The Item(s) Fit?
You can find information about the fit of our clothes under the description of every product.
You can also locate a general size chart and specific measurements on our product pages.
Our customer service representatives are always available to answer further questions about measurements and fitting.
Package Returned To Original Sender
If your package was returned to us, Please contact us at connect@valeforever.com
Possible reasons of return:
- Incorrect Address
- Two or more delivery attempts with no success
- Vacancy
Please note: All return-to-sender packages receive credit at an equal value of the purchase. ( shipping not included )
If the tracking states that a delivery attempt was made to the address you provided at checkout, we do not re-sent packages.
For your next purchase, we kindly ask that you double-check the address you've entered at checkout.
Order Was Delivered, But I have Not Received it.
If your package states that it has been delivered and you have not yet received it, Please work directly with the carrier for help locating the package or file a lost package claim.
Once your lost package claim has been approved you can email us to receive a replacement or store credit.
My Package Came in Without a Return Label
If you’ve received an item that is incorrect, damaged or mislabeled or simply want to return please contact us connect@valeforever.com for further assistance.
Please be advised, we do not issue return labels. You can choose the carrier of your choice to make a return or exchange. Keep in mind, you will be responsible for shipping costs and any damages or loss.
Cancel My Order
All sales are final, we do not issue refunds.
Once an order has been confirmed or shipped, it cannot be modified/canceled.
I Placed Two Different Orders, Can You Ship Them Together?
We do not combine orders. Each order is shipped separately.
Can I Change My Shipping Address?
Once an order has been confirmed or shipped, it cannot be modified/canceled.
For your next purchase, we kindly ask that you double-check the address you've entered at checkout.
Lost/Missing Packages
Vale Forever is not responsible for any lost or stolen packages. If the tracking states that the package has been successfully shipped/delivered to the address you’ve provided at checkout, we are not responsible if the package is stolen/missing. For all lost packages please work directly with the carriers to file a lost package claim first before reaching out to us.
Clothes Adjustments
We do not perform any adjustments to current and prior item(s)
International Orders
Please note, some international orders are shipped Delivered Duties Unpaid (DDU). This means that you, the customer, are responsible for paying your local country's import duties at time of delivery. Placing an order to an international destination serves as confirmation that you understand your responsibility to pay these fees. To ensure a convenient and hassle-free shopping experience, you can now pay your duties and taxes directly from the checkout page.
What Countries Do You Ship To?
We ship worldwide!
Please note, some international orders are shipped Delivered Duties Unpaid (DDU). This means that you, the customer, are responsible for paying your local country's import duties at time of delivery. Placing an order to an international destination serves as confirmation that you understand your responsibility to pay these fees. To ensure a convenient and hassle-free shopping experience, you can now pay your duties and taxes directly from the checkout page.
When Will My Order Arrive?
Please allow 5-10 business days for processing and verification, and an additional 3-7 business days for delivery. Orders may take longer due to unforeseen circumstances. You will receive an order confirmation email once your order has been successfully placed and additional emails once your order has been shipped and delivered.
Can I Make An Exchange?
If you wish to swap an item you've purchased for a different size or you received an item that is incorrect, damaged or mislabeled you may exchange it within 7 days of the product being delivered. Returned items must be in new unworn condition with tags still attached. Returned items received in any other condition will be sent back at your expense unless otherwise agreed upon.
Delivered Returns
After your Exchange/Return package has been successfully delivered, kindly allow a period of 1-3 business days to receive a credit code or exchange.
Items on Sale
We do not process returns or exchanges on products that are on sale.
I Ordered The Wrong item, Can You Change My Order Before It Ships?
Once an order has been confirmed, it cannot be modified/canceled.
I Placed An Order But I Have Not Received Any Email Confirmation?
If you have not received an email after 1 hour of placing your order, please check your junk mail folder. If you think you entered an incorrect email, please contact us at connect@valeforever.com with your order number and last name and we will resend your confirmation email.
When Are New Products Added To The Site?
Most of our products do not have set release dates. Please make sure to sign up for the Vale newsletter to receive alerts each time we add new products.
Do You Restock Your Inventory?
On occasions we will restock some of our products. Please make sure to sign up for the Vale newsletter to receive alerts each time we restock an item.
I Added A Product To My Cart But Now It Says Sold Out?
All products on our site are sold on a first come, first serve basis. While you were in the process of checking out, another customer may have completed the purchase of the last available item.
VALE FLAGSHIP STORE
Can I Pickup My Order?
We do not offer in-store pickup services at the VALE store. If you purchase online please allow 5-10 business days for processing and verification, and an additional 3-7 business days for delivery. Orders may take longer due to unforeseen circumstances. You will receive an order confirmation email once your order has been successfully placed and additional emails once your order has been shipped and delivered.
Can I Make an Exchange In-Store?
If you ordered online and you wish to swap an item for a different size or you received an item that is incorrect, damaged or mislabeled please contact connect@valeforever.com for further assistance. Unfortunately, we do not process returns or exchanges at the VALE store.
Refunds
All in-store purchases are final sale, but are eligible for in- store credit .
Returned items must be in new unworn conditions. Returned items received in any other condition will not be accepted unless otherwise agreed upon.
Please note: these items must be returned within 7 days of the purchase.
Why Do I Need To Show a State ID At The Vale Store?
For your protection, when you purchase with us, we require a government-issued ID to help us identify patterns of fraud or abuse.
If I purchase in-store, can I process an exchange online?
If you wish to process an exchange, please return the purchased item within 7 days at the Vale Store. Unfortunately, we do not process in-store purchases online.
For further information, please contact connect@valeforever.com
Items on Sale
We do not process refunds, returns or exchanges on products that are on sale.
Fraudulent Emails:
If you have recently received an email that seems to be from us, requesting payment for a collaboration, we urge you not to respond or provide any sensitive information. At no point will we ever ask for any kind of payment in order to collaborate with us. We take the security and privacy of our clients and collaborators very seriously, and we strongly advise you to be cautious and remain vigilant against fraudulent emails and phishing attempts. If you have any doubts or suspicions about an email that you have received, we recommend that you contact us directly to confirm its legitimacy before taking any further action.
Connect@valeforever.com
Can I Contact You Directly With Questions?
You can reach out to us directly at connect@valeforever.com with any questions regarding your order. Average response time is 1-3 business days.