What Countries Do You Ship To?
We ship worldwide!
Please note, all international orders are shipped Delivered Duties Unpaid (DDU). This means that you, the customer, are responsible for paying your local country's import duties at time of delivery. Placing an order to an international destination serves as confirmation that you understand your responsibility to pay these fees. Unfortunately, we are unable to calculate these fees at time of purchase.
When Will My Order Arrive?
Please allow 5-10 business days for processing and verification, and an additional 3-7 business days for delivery. Orders may take longer due to unforeseen circumstances. You will receive an order confirmation email once your order has been successfully placed and additional emails once your order has been shipped and delivered.
Can I Make A Return or Exchange?
**PLEASE NOTE: Due to the current COVID-19 Global Pandemic, we will be unable to process exchanges for the time being.**
All sales are final. Once an order has been confirmed, it is processed automatically and cannot be modified/canceled.
If you received a damaged or mislabeled item, it may be exchanged for the proper item or size for free within 7 days of the product being delivered. All returned items must be in new unworn condition with tags still attached. Returned items received in any other condition will be sent back at your expense unless otherwise agreed upon.
I Ordered The Wrong item, Can You Change My Order Before It Ships?
Once an order has been confirmed, it cannot be modified/canceled.
I Placed An Order But I Have Not Received Any Email Confirmation?
If you have not received an email after 1 hour of placing your order, please check your junk mail folder. If you think you entered an incorrect email, please contact us at email@example.com with your order number and last name and we will resend your confirmation email.
Why Does My Order Need Extra Verification?
For your protection, our checkout system verifies credit card billing and address information. This information must exactly match the information on file with your credit card company in order to process. As part of this verification, we may notify you via email, usually within 48 business hours to validate your order. We ask that you respond promptly so your order will not be cancelled. Please remember these and other payment verification procedures may delay the processing of your order.
When Are New Products Added To The Site?
Most of our products do not have set release dates. Please make sure to sign up for the Vale newsletter or follow us on instagram @Valelives to receive alerts each time we add new products.
Do You Restock Your Inventory?
On occasions we will restock some of our products. Please make sure to sign up for the Vale newsletter or follow us on instagram @Valelives to receive alerts each time we restock an item.
I Added A Product To My Cart But Now It Says Sold Out?
All products on our site are sold on a first come, first serve basis. While you were in the process of checking out, another customer may have completed the purchase of the last available item.
Can I Contact You Directly With Questions?You can reach out to us directly at firstname.lastname@example.org with any questions regarding your order. Average response time is 1-3 business days.